Cancellation Policy

  • Free cancellation till 6 hours before departure
  • 20% penalty of billing amount for cancellation between 0-6 hours before departure
  • For cancellation, please use the link shared with you in booking confirmation SMS. In case of any issue regarding cancellation, please call our support team at 1800-4199-446.
  • 1waytaxi will not be held responsible for any cancellation and delay of service in case of any natural calamity, agitation or strike, traffic jam or road blockage, etc.
  • 1waytaxi reserves the right to cancel or change the booking of a vehicle at any point
  • Any modifications/amendments to the booking are not allowed
  • In the event of cancellation of a cab trip, 1waytaxi's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-receipt.


The company is started with the objective to offer a convenient mode of transport to the customers so that they travel without any hassle. For us, our customers come first and our objective is to transform and modify the overall commuting experience of our customers.